Privacy Policy

Last Updated: 03/12/2025

This Privacy Policy explains how Ross Rolph Coaching (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit www.rossrolph.com, interact with our services, or purchase coaching programs.
This policy applies to all users worldwide and is designed to be compliant with international privacy laws including the UK GDPR, EU GDPR, CCPA/CPRA, PECR, and other global data protection regulations.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Who We Are

Business Name: Ross Rolph Coaching
Website: www.rossrolph.com
Owner: Ross Rolph
Email: [email protected]
Location: United Kingdom
We provide anxiety coaching services, digital products, courses, discovery calls, email content, and related educational materials.

2. What Personal Data We Collect

We may collect and process the following types of information:

Information You Provide Directly

• Name
• Email address
• Phone number
• Coaching application answers
• Messages sent through our forms, email, or social media
• Payment information (processed securely by third-party providers)
• Questionnaire responses, coaching notes, and onboarding details
• Testimonials (only used with your permission)

Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited, time spent, and referring URLs
• Cookies and tracking technologies (see section 7)

Information from Third-Party Integrations

We may receive data from:
• Go High Level (CRM, forms, funnels, automation)
• Stripe
• PayPal
• Email marketing platforms
• Social platforms (Facebook, Instagram, TikTok, YouTube)

We never sell your personal information.

3. How We Use Your Information

We use your information to:

• Provide coaching services and manage your coaching relationship
• Respond to messages, enquiries, and support requests
• Process payments and send receipts
• Deliver emails, newsletters, ebooks, funnels, and training content
• Improve our website and marketing
• Personalise your experience
• Comply with legal obligations
• Track downloads, link clicks, and engagement for service delivery
• Send marketing communications if you have consented or where lawful

4. Legal Basis for Processing (Worldwide Compliance)

We process your data under one or more of the following legal bases:

GDPR (UK/EU)

• Consent
• Contractual necessity
• Legitimate interest
• Legal obligation

California (CCPA/CPRA)

You have the right to know what data is collected, request deletion, opt-out of data sharing, and request copies of the information stored.

Other Global Laws

We follow internationally recognised standards to ensure your data is handled lawfully, transparently, and securely worldwide.

5. How We Store and Protect Your Data

We implement reasonable technical and organisational measures including:

• Secure encrypted CRM storage (Go High Level)
• Password protection and multi-factor authentication
• Limited access only to essential team members (if applicable)
• Encrypted payment processing via Stripe and PayPal
• Regular system audits and security checks

We retain your data only for as long as necessary for service delivery, legal compliance, or coaching-related obligations.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share data with trusted third parties only when necessary to run our business, including:

• CRM systems (Go High Level)
• Payment processors
• Email automation tools
• Scheduling software
• Website hosting providers
• Legal, financial, or security partners when required by law

All third parties must comply with data protection regulations and cannot use your data for their own purposes.

7. Cookies & Tracking

www.rossrolph.com uses cookies and similar technologies to:

• Improve website functionality
• Analyse traffic
• Deliver personalised marketing
• Enhance user experience

You can control cookie settings through your browser or via our cookie banner (where required by law).

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Opt-out of marketing emails at any time

To exercise these rights, email: [insert business email]

9. Children’s Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect personal information from minors.

10. International Data Transfers

Your information may be processed outside your home country.
We ensure that all transfers follow GDPR-standard safeguards and internationally recognised data protection requirements.

11. Marketing Communications

By providing your email address, you may receive:

• Newsletters
• Coaching updates
• Lead magnets
• Discovery call invites
• Marketing and promotional offers

You can unsubscribe at any time using the link at the bottom of any email.

12. Coaching Confidentiality

Anything shared during coaching sessions is kept confidential unless:

• You give explicit permission to share it
• We are legally required to disclose information
• There is a risk of harm to yourself or others

We maintain strict ethical standards around client privacy.

13. Changes to This Privacy Policy

We may update this policy at any time.
The most recent version will always be available on this page.

14. Contact Us

If you have questions about your privacy or this policy, contact: